Treat your responses as pure gold
The people who respond to your hard spent efforts in generating sales leads are like pure gold. But if you don’t deal with them quickly they will change allegiance and disappear. ‘Treat them like Royalty if you want Loyalty’.
Our Call Centre and Fulfilment House manage responses via telephone, email, post and fax from your advertisements, direct mail, coupons, reply cards, surveys, on-pack offers, exhibitions, web sites, DR radio, DRTV, email and SMS campaigns.
From small regional requirements to major national campaigns, our activity covers brochure and literature requests, carelines, information lines, store location lines, dial-and-listen lines, competitions, prize draws, membership/subscription renewals, voucher redemptions, self liquidators and, of course, mail order fulfillment using our ‘state of the art’ 3EX software.
| Live Call Handling |
The experience and training of our customer service teams is a major consideration. Our people are hand picked to integrate with your brand and strategy. Major leisure and food organisations that use us find our response service ‘professional, courteous, speedy and cost effective’. |
| Automated Call Handling – Interactive Voice Response |
For high volume campaigns that do not require live input IVR has major benefits:
Extremely cost effective
Up to 3000 calls handled simultaneously
Simplified data capture and transcribing of data
Call backs later off peak if required |
| Mobile Text Handling (SMS) |
Response Generation provides a 24/7 response service via an interactive messaging platform. With competitions, quizzes, promotions, special offers, opinion polls etc., people text in their answers with messages, pictures or even videos, which you, the client, can view in real time. Respondents are automatically texted back thanking them for their involvement and provided with the relevant information. We will generally ask their consent to become part of future text promotions (interesting and fun) to create a mobile marketing database. |
| E-Fulfilment |
We provide a response facility for e-traders requiring fast accurate fulfillment. This can be linked through our mail order software to provide real time reporting. We also provide fully comprehensive reporting for your email campaigns: emails transmitted, emails successfully delivered or otherwise, number of fails, numbers opened and numbers of click throughs. Emails are also tracked to establish the number of times a link was clicked, the time and date on which the recipient opened the mail or clicked a link, and the time elapsed from sending the email to opening it. |
| Postal Response Handling |
We handle large volumes of incoming post via dedicated PO Boxes, Freepost or Business Reply facilities. Typically responses are opened, sorted, data captured and responded to according to the response criteria. Speed and accuracy are always the major considerations. |
| Mail Order Fulfilment and Money Processing |
We stock your product and receiving orders, we process credit cards, money orders or cheques. The 3EX software we use is widely acknowledged as a leader in order processing. It will handle virtually anything: sales order processing, returns, refunds, replacements, list management, subscriptions, installment billings, warehouse management, distribution, accounting and financial control. In cash back situations we are also able to print cheques on your behalf. Secure warehousing and modem materials handling make for efficiencies in operation. Our accredited mailing house provides both automated and handfill packing. |
| Datacapture |
A successful database, i.e. one that can be harnessed easily to generate more sales or sales leads, depends on the accuracy of the data and the efficacy of the database supporting it. We ensure this by maintaining the highest quality in our data entry routines backed by nearly 25 years’ experience in designing databases. |
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